Our virtual reception service provides professional, Australian-based receptionists who answer your calls, take messages, and manage bookings without being physically present in your office. We seamlessly integrate with your business, answering calls in your company name and following your specific protocols.

All our virtual receptionists are based in Victoria, Australia. We're proud to offer a 100% Australian-based team who understand local business needs and culture.

Our team aims to answer all calls within seconds. Our current average wait time is just 13 seconds, ensuring your clients never feel neglected.

Our standard virtual reception services operate Monday to Friday, 9am to 5pm AEST. We can discuss custom arrangements if you need coverage outside these hours.

It's simple! You can either divert your existing business number to our dedicated line, we can port your existing line into our 3CX system or we can provide you with a new number. When someone calls, our receptionists answer with your business name and handle the call according to your instructions.

Our pricing includes a one-time setup fee of $250, a monthly service fee of $60, a per-call charge of $3.50, and an extended call rate of $55/hour (charged in 15-minute increments for calls over 10 minutes). We also offer custom packages for businesses with unique needs. Contact us for more details.

We can typically have your virtual reception service up and running within 3 business days from signing the engagement letter.

Absolutely! Our team can access your booking system to schedule appointments, make changes to existing bookings, and manage your calendar according to your specifications.