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Our Services
Our Services
At JM Virtual Business Services, we are passionate about helping businesses achieve their goals through the use of cloud technology! Our team of experienced professionals offers a wide range of services, including assistance, social media, e-marketing, and business consulting.
We specialise in providing cloud-based solutions that streamline operations and enhance productivity. Whether you need help with cloud migration, data management, or software integration, we have the expertise to support your unique business needs. Partner with us to unlock the full potential of cloud solutions for your organisation and take your business to the next level!
Plus, we offer a range of additional services, including accounts payable, accounts receivable, weekly debt collection management, project management, social media strategy and management, virtual reception for business including product recalls (100% Australian-based receptionists), website creation and management (specialising in WIX, Wordpress and Squarespace platforms).
Let's work together to make your business thrive!
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What hours do you provide virtual reception services?Our standard virtual reception services operate Monday to Friday, 9am to 5pm AEST. We can discuss custom arrangements if you need coverage outside these hours.
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Can your receptionists book appointments in our system?Absolutely! Our team can access your booking system to schedule appointments, make changes to existing bookings, and manage your calendar according to your specifications.
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What's included in your virtual reception pricing?Our pricing includes a one-time setup fee of $250, a monthly service fee of $60, a per-call charge of $3.50, and an extended call rate of $55/hour (charged in 15-minute increments for calls over 10 minutes). We also offer custom packages for businesses with unique needs. Contact us for more details.
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What is a virtual reception service?Our virtual reception service provides professional, Australian-based receptionists who answer your calls, take messages, and manage bookings without being physically present in your office. We seamlessly integrate with your business, answering calls in your company name and following your specific protocols.
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How quickly will calls be answered?Our team aims to answer all calls within seconds. Our current average wait time is just 13 seconds, ensuring your clients never feel neglected.
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How long does it take to set up virtual reception services?We can typically have your virtual reception service up and running within 3 business days from signing the engagement letter.
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Where are your virtual receptionists located?All our virtual receptionists are based in Victoria, Australia. We're proud to offer a 100% Australian-based team who understand local business needs and culture.
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How does call forwarding work with your service?It's simple! You can either divert your existing business number to our dedicated line, we can port your existing line into our 3CX system or we can provide you with a new number. When someone calls, our receptionists answer with your business name and handle the call according to your instructions.
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How do I communicate with my Virtual Assistant?We use various communication tools including email, phone, video conferencing, and messaging platforms like Whats App or Microsoft Teams. During onboarding, we'll establish the best communication methods for your needs.
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How quickly can I get started with a Virtual Assistant?After our initial discovery call to understand your needs, we can typically match you with a suitable Virtual Assistant within 3-5 business days.
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What's the difference between a Virtual Assistant and a Virtual Executive Assistant?A Virtual Assistant provides general administrative support, handling tasks like email management, calendar scheduling, and basic research. A Virtual Executive Assistant offers more advanced support including client relationship management, project coordination, and strategic assistance for executives.
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Can I have the same Virtual Assistant each time?Yes! We believe in building consistent relationships. You'll be assigned a dedicated Virtual Assistant who will become familiar with your business processes and preferences.
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Do you offer copywriting and content creation services?Yes, we have experienced copywriters who can create website copy, blog posts, and white papers. They'll work closely with you to ensure the content aligns with your brand voice and business objectives.
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What tasks can a Virtual Assistant help with?Our Virtual Assistants can help with email and calendar management, filing and archiving, travel arrangements, website maintenance, accounts payable and receivable, social media management, CRM data entry, and basic research—essentially, all those administrative tasks that keep you from focusing on growing your business.
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Is there a minimum commitment for Virtual Assistant services?Yes, we have a minimum booking of 1 hour for both Virtual Assistant and Virtual Executive Assistant services.
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Will you help migrate our existing data to the new system?Yes, data migration is a standard part of our implementation process. We'll help transfer your existing data into the new system, ensuring data integrity and proper formatting throughout the process.
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Can you integrate different systems together?Yes, we specialise in creating seamless integrations between different business systems. Whether you need to connect your CRM with your accounting software or integrate your e-commerce platform with your inventory management system, we can help create a unified workflow.
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Do you offer ongoing support after implementation?We provide ongoing support to ensure your systems continue to run smoothly. This can include regular check-ins, troubleshooting, system updates, and additional training as needed. We can create a customised support plan based on your requirements.
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How long does a typical system implementation take?Implementation timelines vary based on complexity and scope. A basic setup might take 2-4 weeks, while more comprehensive implementations with custom workflows and integrations can take 2-3 months. We'll provide a detailed timeline during our initial consultation.
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Which business systems do you specialise in implementing?We're certified partners with Zoho, Monday.com, Mira, Formatize, Teamwork.com and Shopify. Our team has extensive experience implementing these platforms to streamline business operations, improve efficiency, and drive growth.
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How do I know which system is right for my business?During our initial business consulting session, we'll assess your current processes, pain points, and goals to recommend the most suitable system for your needs. We take a vendor-neutral approach, focusing on what will work best for your specific business rather than pushing a particular platform. Our expertise includes platforms like Zoho, Monday.com, and Shopify, ensuring we can provide the best solution for your needs.
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Do you provide training after implementing a new system?Absolutely! Training is a crucial part of our implementation process. We offer comprehensive training sessions for your team to ensure everyone understands how to use the new system effectively. We also provide documentation and ongoing support.
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Can I try your services before committing long-term?While we don't offer free trials, we do provide flexible engagement options. Many clients start with a smaller project or shorter commitment to experience our services before expanding to a more comprehensive arrangement.
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How do I get started with JMVBS?Contact us via email at info@jmvirtualbusinessservices.com.au or call us at (03) 5292 8040. We'll schedule an initial discovery call to understand your needs and recommend the best services for your business.
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How do you ensure the security of our business information?We take security seriously. Our team undergoes regular cybersecurity training, we use robust anti-virus protection and VPNs, and we adhere to best practices in data security. We also comply with Australian data protection laws and regulations. We're happy to sign NDAs and discuss specific security requirements.
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What makes JMVBS different from other virtual business service providers?As former business owners ourselves, we understand the challenges you face. Our all-Australian team ensures cultural alignment and local knowledge. Our commitment to customisation means we tailor our services to your specific requirements. We also leverage partnerships with platforms like Monday.com and Zoho to provide advanced technology solutions. We're not just service providers—we're partners in your business success.
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