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Meet Our Clients
JMVBS offers solutions for businesses of all sizes, ensuring that each business receives a customised solution that fits their unique needs. They prioritise fitting the solution to the business, rather than forcing the business to fit the solution.
Bob Jones
Pain Points:
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rapidly growing business
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admin after dark
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phones ringing off the hook
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missing out on jobs due to not responding quick enough
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no life balance
Bob runs a successful building business, with 10 employees and numerous subcontractors.
When Bob engaged JMVBS, his business had grown substantially and it was no longer viable for his partner to help with his administration in the evenings. There was the added issue of the phones ringing all day, but Bob could not answer them as he was on the tools.
Since engaging JM Virtual Business Service Bob has seen a further 25% growth in his business as new inquiries and referrals are being answered and responded to in a timely manner and during business hours. In addition, JMVBS has implemented a new CRM and Service Management system, specific to his trade which has streamlined his operations. Bob has found that he can now concentrate on what he does best and perform the revenue earning tasks within his business. In addition, he has been able to spend quality time with his family in the evenings and on the weekends has been able to get back into Cricket with his local club.
Bobby Smith
Pain Points:
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busy Entrepreneur
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time poor for BDM activities
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restructure to scale requirement
Bobbie is a super busy Entrepreneur, running her law and conveyancing firm, with 10 employees.
Needing time to focus on business development, while her staff focus on cases and contracts, Bobbie engaged JM Virtual Business Services to take care of the phones. All new inquires were able to be transferred to Bobbie directly and her staff were able to focus on case work. Within a 4 week period Bobbie noticed a marked difference in productivity for her team and within 6 months Bobbie was looking to employ another staff member to work on the case load. Over the last 3 years Bobbie has been able to grow her business by 200%.
Bob Around
Pain Points:
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phones ringing off the hook
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additional time required for customer service
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invoicing on the go
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slow paying customers
This is Bob (and Ruby) ❣️
Bob is Ruby’s favourite visitor! Bob travels around his local area, visiting all his favourite furcustomers, oops I mean customers! His customers are never more than 5 minutes from each other, leaving no time to return the missed calls he had while he was throwing the ball and playing catch, I mean mowing the lawn and catching the clippings. In addition, whilst on the road Bob was not set up to invoice his customers remotely, chase any late payments, order materials he needed for jobs during the week, or buy his wife a special birthday present. Bob called Jo and asked if she and her team could help.
Within 2 weeks Bob was set up with a system that he could access via his phone to do invoices on the fly. Jo’s team started virtually to manage his calls so he wasn’t missing any new business . This also ensured he was giving top customer service to his exiting customers. His wife was also very happy that he remembered to get her a fabulous birthday present (it can be our little secret!). Over the last year Bob’s customer base has increased to a point that he can no longer service everyone himself and he is looking to employ his first staff member. Bob is now able to spend his weekends playing golf and fishing, rather than calling back all his missed calls from the week and doing paperwork for the business.
